FLY2BUS GENERAL CONDITIONS

This document defines the general condition for using the service offered through the website managed and provided by AGENZIA TURMO TRAVEL Srl (after named Company), with main office in Olbia (Italy) - Via Tavolara, 4 - Fiscal number 01592800906.

CONTRACT OBJECT.
With the present contract, the company will provide to the client "chauffeur transport service" against payment of fee by credit card, in accordance with the form of the present general conditions.

BOOKING.
Booking shall be made only after the general conditions have been subscribed by the client. Booking acceptance depend on respective transfer payment and it is confirmed only when the client receive, by e-mail at the address indicated, the confirmation voucher of the services booked.
The confirmation e-mail with booking and payment summary, is the ticket and the only valid document for the services required. For this purpose it should be printed and presented to our staff at the company's office in the Sardinia pick up points.

PAYMENT.
The customer will pay the total amount due at the time of booking. The non payment within the fixed time is a rescinding clause of the contract.

CANCELLATION AND REFUND CONDITION.
A no refund policy is in a place for booking cancellations by the customer. The client, can safeguard against the total loss by subscribing, at the time of booking, the rate "rimborso protetto" which assure the total refund of the amount paid in case of transfer cancellation request, if communicated to our Company, until 2 working days before to carry out the transfer. The cancellation request must be sent by e-mail at the address info@fly2bus.it in accordance with the above mentioned terms and it shall specify the transfer order code for which the cancellation is required.
For partial cancellation of multi-route transfer, is required to specify all the details of each transfer for which the cancellation request is done.
REFUND WILL NOT ALLOWED FOR ALL THE CANCELLATION REQUEST RECEIVED WITHIN 48 HOURS FROM THE SERVICE EXECUTION.

RECESS RIGHT.
The customer can make use of the recess right without any penalty and without specify the reason.
The client can exercise his right by written communication, within 10 days from the confirmation voucher reception date, to Agenzia Turmo Travel Srl - Via Tavolara, 4 07026 Olbia (SS) Italy. Registered letter with receipt notice is required.
The client can send the written communication also by telegram, telex or fax but must be confirmed by registered letter with receipt notice in the following 48 hours.

BOOKING VARIATIONS.
Pick up and drop off point are those indicated by the client. Booking variations are admitted by sending an e-mail communication to specialrequest@fly2bus.it or by telephone call to +39 0789 641000, with at least 2 days notice before the transfer date; price increase depending on booking variations, must be paid by the client.
The variation is to be considered valid on receiving of the confirmation e-mail summarizing the booking variation.

LUGGAGE.
Luggage must be identified clearly with a name tag. For each passenger, 2 piece of luggage are allowed, one of which must be hand luggage. Eventual excess of said limit, sports equipment or outsize luggage must be identified at the time of booking.
The Company may decline to carry sports equipment or excess luggage when they are non identified in accordance with the current general conditions or if the Company maintains they may constitute a hazard or be considered dangerous for passengers or driver security.
Luggage will be carried with the utmost care and attention. The Company will accept no responsibility for either loss or damage to any or all luggage. All luggage is to be considered to be the sole responsibility of the passengers for stowing, retrieving and safety during the journey.

ASSISTANCE OBLIGATION.
The Company will supply the assistance due complying with professional standards and laws governing the sector and the contract.

SERVICE AVAIABILITY.
All the vehicles used are covered by a third party insurance in accordance with the Italian law.
The Company endevours to respect the operating times given to transport the client to the specified destination but is not responsible for any delays or inconvenience to the prepaid service for reason above and beyond the Company's immediate control.

APPLIED LAW.
The law applied to this contract and to all possible disputes between the parties is the Italian law.
All not specifically stated in this document will be governed by Italian law.

THE ABOVE CONDITIONS DO NOT LIMIT OR SUBSTITUTE THE APPLICATION OF STATUTARY RIGHTS WHICH MAY NOT BE ESCLUDED OR CURTAILED AND WILL BE APPLIED AS PER NATIONAL LAW.

 
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